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Shipping: Orders are process between 24-48 hours. Depending on the shipping time selected order can take anywhere between 5-10 business days to arrive. Tracking number will be provided once the order has been shipped. Custom Jewelry: Orders are processed within 10-16 days. Simple engraving has a window time frame of 10-12 days and name plates that require moulds usually take 15-16 days to process. Once the order is complete depending on the shipping time chosen please allow another 5-7 days for shipping. All returns are accepted as long as the request is made to return the item within 15 days of receiving the merchandise. Once approved we will generate the FREE USPS prepaid label, we will email you with the label attached. Just print the label, attach it to any box/package and return the items. You will have 15 days to send the item back for full refund once you receive the free return label. Once we receive the items back we will process the return and refund the balance back to your account. *Please note free return labels are available for items being shipped within 48 continental states only. Please contact us here Help@TheMiamiLook.com to receive an RMA# for your return. Please include your Order#, items returning, and the reason for the return. The Miami Look does not accept returns on Hello Kitty merchandise or any Personalized Jewelry unless the error was on our behalf.

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